6) Tracking Packages:  Yes, we can provide tracking only if the order was shipped with UPS, however you will need to wait at least 2 days after placing your order, because it takes at least 24 hours to ship out your order, then another day or two before we can get a tracking number.  Don't assume we use UPS (unless you selected 2-day air), because most of the time we don't.  Most medium box size and small box size orders are shipped with US Mail, so you will only have a Delivery Confirmation number instead of a "tracking" number.  In most cases, we do not automatically e-mail tracking numbers and/or Delivery Confirmation #'s, we basically just ship out the order, so if you need help with your tracking information, you are welcomed to e-mail us your request or call us if you need to Toll Free at 1-866-9SWORDS.

NOTE: It is impossible to track packages with the post office.  Some people do not understand this.  I have personally had a few arguments with people who think you can track packages with the post office.  It's a stupid argument.  We have been using the post office since 1995!  That's 12 years of experience.  The post office only offers Delivery Confirmation #'s.  Like the name implies, this service only let's you see when the package is delivered!  That's it!  It doesn't let you track the progress of all the location scans like UPS, nor does it tell you the expected delivery date like UPS.  There is a difference, and it's not very hard to understand this difference!
NOTE:  If you have a P.O. Box, your order must be delivered by US Mail.
NOTE:  All orders valued over $50 must be signed for.  Also, all switchblades must be signed for by an adult regardless of value.

30-Day Satisfaction Guarantee:
Our business understands that Customers are the number one asset to any building business venture. The customer comes first. We understand that if we don't have happy customers, then we won't stay in business very long! If for any reason whatsoever you are not satisfied with a product that you receive from us, just return it back to us for a refund, no questions asked.  Also realize that we refund the cost of the merchandise, not the cost of shipping and handling.  Please read refund section below for conditions that may apply.

Returns/Refunds:

For exchanges or refunds, please allow 2-3 business days for processing from the date we receive your returned package.  Also, if you accidentally received a damaged or incorrect order, we will pay for all costs to replace it.  Please contact us right away once you have discovered any errors - Toll Free 1-866-9SWORDS.

Refunds and credits are issued under the following conditions:

1. Resalable Condition:  We do require that you return the item to us in the new, resalable condition you received it in, and preferably with the same packaging it was shipped in.  Please, this is not WalMart... we can not accept returns in used condition.  Refunds will be made only after the item has been inspected and verified to be in 100% resalable condition.  It is assumed that when you open a package you received from us, and you realize you are not satisfied, then simply put it back in the box and mail it back.  Returns are very rare anyhow.

2. Return Authorization #:  It is required that you contact a Blade-Empire customer support representative by e-mail or by phone for a valid Return Authorization #.  Write this number on the outside of your return package.

3. Copy of Receipt:  The customer must return a copy of the receipt or packing list that accompanied the order.

4. Note on Receipt:  Please write a handwritten note about what is wrong with the product, and explain if you want an exchange or a refund.  This is so our warehouse knows what to do with your return once we receive, otherwise there will just be confusion and delay.

5. Tracking #:  It is required that you ship the package back to us with a valid tracking number or some kind of delivery confirmation number in case the package gets lost, and so there is not dispute later if the package was received by us or not.

6. Return Shipping & Handling:  Please note - return shipping is the responsibility of the buyer, we do not pay you to send it back to us.  But... we will of course pay your shipping costs if you are returning Damaged or Incorrect merchandise for an exchange.

7. Where to Mail to:  Please mail to the address on the label of the original box.  This is important because we have different warehouses, so don't just mail to our Corporate office in Las Vegas, it will just be returned back to you.

8. Damaged Merchandise or Incorrect orders:  Of course, if you received a product that is damaged, we will pay for all costs to replace it.  Mail the merchandise back to us and we will reimburse you for the postage you paid to ship it and promptly ship out the replacement once we receive the item(s) in our warehouse.  Please make sure to have a tracking number for your package or some kind of confirmation number in case the package gets lost, and so there is not dispute later if the package was received by us or not.

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